At deskgame, your privacy matters. This page explains what personal data we collect, why we collect it, how it is used, and what rights you have as a player based in the Philippines. Please read this carefully before registering or using our platform.
This Privacy Policy applies to all personal information collected by deskgame when you visit our website, create an account, make a deposit, or interact with any part of our platform. It covers data collected through our website at deskgame.win, through our customer support channels, and through any communications we send to you. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please do not proceed with registration. We encourage you to review this page periodically, as we may update it from time to time to reflect changes in our practices or applicable law.
When you register for an account, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a copy of a valid government-issued ID, such as a Philippine passport, driver's licence, or SSS card. When you make a deposit or withdrawal, we collect transaction details including the payment method used, the amount, and the date and time of the transaction. We also automatically collect certain technical data when you use our platform, including your IP address, device type, browser version, and session activity. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for players in the Philippines.
The personal information you provide is used primarily to create and manage your account, verify your identity, and process your deposits and withdrawals in Philippine pesos. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Where you have opted in, we may also send you information about promotions available on the Promotion page. Your data is used to comply with our obligations under Philippine law, including anti-money laundering regulations and responsible gaming requirements. We do not sell, rent, or trade your personal information to third-party advertisers or marketing companies under any circumstances.
deskgame may share your personal information with trusted third-party service providers who assist us in operating the platform — for example, payment processors, identity verification services, and IT infrastructure providers. These third parties are contractually required to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required to do so by applicable law or a valid legal order. We will not share your data with any party outside of these circumstances without your explicit consent. All data sharing arrangements are governed by data processing agreements that meet the standards set out under the Philippine Data Privacy Act of 2012.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements. After the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you. If you request the closure of your account, we will process your request promptly, though certain data may be retained for the legally required period even after closure. You may contact our support team at any time to enquire about the specific retention periods that apply to your data.
As a data subject under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the personal information we hold about you. You have the right to correct any inaccurate or incomplete data in your account, and to object to the processing of your data in certain circumstances. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided in the footer of this page.
Our platform uses cookies and similar technologies to keep you logged in, remember your preferences, and help us understand how players navigate the site. Essential cookies are necessary for the platform to function correctly and cannot be disabled. We do not use cookies to serve third-party advertising or to track your activity across other websites. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use deskgame after being informed of our cookie practices, you consent to the use of essential and functional cookies as described in this policy.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to your data. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission in accordance with our obligations under Philippine law.
deskgame reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will post the updated policy on this page and update the effective date shown at the top. We encourage you to check this page regularly so that you are always aware of how your information is being handled. Continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy. If you have questions about any changes, please visit the FAQ page or contact our support team directly.
Your personal information is never sold, rented, or traded to third-party advertisers. Data sharing is limited to service providers and legal obligations only.
Under the Philippine Data Privacy Act, you can access, correct, or request deletion of your data at any time by contacting our support team.
All data transmitted between your device and our platform is protected by SSL/TLS encryption, keeping your account and payment details secure.
We keep your data only for as long as required by law. After the retention period, your information is securely deleted or anonymised.
If you have any concerns about how your personal information is handled, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ for quick answers.